The Collapse of Felt Obligation [E093]
Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training
In our episode today,
We explore the concept of felt obligation.
The quiet, interior desire to consider others and honor the shared spaces we operate within.
From a spring break airport crowd to a school uniform policy, from vintage airline travel to the automotive service drive, the through-line is the same: how we show up communicates something long before we say a word.
We discuss what happens when a professional presentation becomes the norm violation, the challenge Carm Capriotto's The Rise places before the automotive service industry, and why felt obligation, unlike a dress code, cannot be mandated. It has to be wanted.
Word of the Day: Dapper, we defined it alongside some etymology from Middle Dutch and Low German roots meaning strong, sturdy, bold. Strength of presence.
Sincerely,
Craig O’Neill
Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training
Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/
Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/
Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/
Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/
Contact Information
- Email Craig O'Neill: speakup@craigoneill.net
- Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
