Episode 63
Pessimism Aversion [E063]
Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-Bound, Express
In our Episode Today:
I start heavy in this one, my friends.
I start describing a phone call many years ago that resulted in the deaths of seven people.
The tele conference that preceded the launch of the Space Shuttle Challenger.
Pessimism aversion.
This is an important topic - and one I will strongly encourage you to take the time to hear out.
You’ll get a good couple of book recommendations on this episode too!
Some background.
I know a lot of us are contemplating the challenges of a rapidly advancing technological wave.
I’ve recently been to ASTA and enjoyed many uplifting conversations!
I also heard the concern for the upcoming challenges facing our industry, and every industry!
Both typed of conversation are GOOD. To voice concerns and share our thoughts on the things ahead, uncertain as they may be, doesn’t require us to put on a brave face and default to superficial optimistic assurances. Sometimes the forecast is hard to read. Anticipating and drawing out the potential tail end consequences of a technology are also healthy - as is an analytical ability to see outcomes you may not like.
I think catastrophe’s are able to be anticipated - and problems can be averted.
Unfortunately - we don’t always get to hear the stories of the negative consequences that never happened… precisely because they never happened. We’ll talk about optimism bias throughout the episode.
Of course, we tie this all back to communication and automotive repair industry matters - but I will first take you on a brief historical journey and share some quotes to help you reframe your perspective on pessimism.
The biggest takeaway: Don’t discount negative information. Receive it as data.
Sincerely,
Craig O’Neill
Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound, Express:
The Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.
AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.com
Shop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.
In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.
Express by Facepay myexpress.io. Keep your existing merchant processor and software at your service counter. Express is integrated into your workflow to make the experience better.
Contact Information
- Email Craig O'Neill: speakup@craigoneill.net
- Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
The Aftermarket Radio Network: https://aftermarketradionetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
