How to Conduct a Job Interview: Listen, Discern, Discover With Chrisi Falco [E115]
In our episode today,
I am joined by Chrisi Falco, from Auto Ignite Management (AIM), to discuss how we conduct hiring interviews!
Simply stated, many of us were never properly trained or coached on how to have these conversations, but we find ourselves thrust into a position of leadership that, yes, means hiring and firing.
Chrisi has outstanding experience in this area and expertly communicates simple advice you can apply immediately to your next interview!
We begin by reflecting on some rather surprising interview moments and exploring why many job interviews inadvertently feel like interrogations.
- Setting the Tone: Strategies for creating psychological safety so candidates feel comfortable being honest, including how tone, body language, and balancing warmth with professionalism shape the interaction.
- Question Strategies: The limitations of hypothetical questions, best practices for behavioral and scenario-based questions, and methods for getting past rehearsed answers.
- Evaluating True Fit: Uncovering a candidate’s underlying values, motivation, and work style beyond technical skills, while recognizing that the candidate is also evaluating the company.
- Key Takeaways & Real Stories: Identifying one single actionable change to improve interviewing performance immediately, along with memorable interview anecdotes.
Chrisi’s key lesson in this conversation, has to do with how you show up for a conversation with an interview, and specifically for the person conducting the interview, listen to learn what Chrisi means when she suggests that you “bring nothing to the conversation.”
Word of the Day:
Discernment: Noun
The ability to perceive, understand, and judge things clearly.
For our context we invoke some etymology of the word and clarify the meaning as sifting through details to see what lies beneath the surface.
I'm going to suggest that my favorite thing in the conversation was hearing the story about how she once upon a time had to fire the man who eventually became her husband, technical trainer Rich Falco!
Hope you enjoy this conversation as much as I did!
Sincerely,
Craig O’Neill
Auto Ignite Management: https://www.autoignitemanagement.com/
Thank You To Our Partners Autoflow, Shop Dog Marketing, InBound, and Advanced Shop Leadership
Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit into a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/
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Advanced Shop Leadership's 20 groups are built for motivated shop owners who want more balance, more fulfillment, and the right peers to grow with. ASL is selective. Find out if you qualify at ASL.COACH: https://www.advancedshopleadership.com/
Contact Information
- Email Craig O'Neill: speakup@craigoneill.net
- Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Download and Listen on Our Mobile App: https://automotiverepairpodcastnetwork.com/app/
Remarkable Results Radio Podcast with Carm Capriotto: https://remarkableresults.biz/
Automotive Field Theory with Matt Fanslow: https://mattfanslow.captivate.fm/
Business by the Numbers with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Brian and Kim Walker: https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Coach Chris Cotton: https://chriscotton.captivate.fm/
