Speak Up! Effective Communication with Craig O'Neill Making Good Advisors Great with Gerry Frank, Bill Hill, and Leigh Anne Best [E106] - Speak Up! Effective Communication

Episode 106

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Published on:

3rd Aug 2026

Making Good Advisors Great with Gerry Frank, Bill Hill, and Leigh Anne Best [E106]

Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, Service Advisor Training, and Advanced Shop Leadership

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In Our Episode Today:

You put two advisors at the same shop, give them the same opportunities, and you still see a difference, sometimes even more than $100 or more in ARO month after month.

Same shop, same tools, different results. Why is the question, and to answer that, we have some amazing guests joining us: Gerry Frank, Bill Hill, and Leigh Anne Best.

All three train with serviceadvisortraining.com, the sponsor of this podcast, but they are veterans of this industry. Bill and Leigh Anne are working out of Mighty Auto Pro in Medina, Ohio - And while you may not have heard of that small shop, you probably have heard of a small program that was started and co-founded by Leigh Anne Best: Brakes for Breasts: https://www.brakesforbreasts.com/

That is right. Leigh Anne is one of two founders of that amazing program and is a powerful testimony of the good that our industry can perform well outside the reach of our shops.

This conversation was recorded as a webinar, and has been reformatted for your enjoyment to reach our broader audience with the podcast.

I hope you enjoy the conversation. The word of the day is consistency.

Definition: The quality of always behaving or performing in the same way, or of holding firmly together as a whole; steadiness of practice or standard over time.

I hope you enjoy this podcast, and I hope you can check out serviceadvisortraining.com's two-day workshop in Novi, Michigan, October 24th and 25th.

Go to: Serviceadvisortraining.com/summit

I feel really grateful that I get to have these conversations with such wonderful folk in our industry, and count it a blessing to bring it to each of you. Thanks for listening.

Sincerely,

Craig O’Neill

Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, Service Advisor Training, and Advanced Shop Leadership

Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/

Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/

Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/

Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/

Advanced Shop Leadership's 20 groups are built for motivated shop owners who want more balance, more fulfillment, and the right peers to grow with. ASL is selective. Find out if you qualify at ASL.COACH: https://www.advancedshopleadership.com/

Contact Information

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/

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About the Podcast

Speak Up! Effective Communication
With Craig O'Neill
A perfect compliment for an individual and for small businesses is to be a better communicator. Craig O'Neill exemplifies influence and leadership in helping people find their fullest potential as communicators. “Speak Up!” is a podcast that clearly focuses on learning to communicate more effectively so that we can influence positive change in all our interactions.