Milestone Episode 100 with Lucas Underwood and David Roman [E100]
Thank You To Our Partners AutoFlow, Shop Dog Marketing, InBound, and Service Advisor Training
In our episode today:
It is my great joy to welcome my friends and well-known podcasters, Lucas Underwood and David Roman, as my guests on Episode 100!
Why is this special?
I had the distinct privilege and honor of being David and Lucas' guest for their 100th episode of the "Changing the Industry" podcast.
Which is why today's word of the day is reciprocity.
The quality or state of being reciprocal: mutual dependence, action, or influence
In our conversation, we talk about… well… everything.
It’s kind of how things go with these two!
Technician pay, owner attentiveness, communication, anger, and social media. Positive changes they've observed in the industry, as well as some of the trends and challenges that we're facing now, including human attention.
I particularly enjoyed getting their thoughts on the topic of altruism.
We wrapped up with some book recommendations.
At the end of the day, my favorite thing about this episode is that while, yes, we celebrate episode 100, I get to do so with people who I’ve celebrated with on theirs. Returning that gesture is a real joy.
I hope you enjoy listening in on this conversation and that you, too, feel like you're part of the conversation aligned towards positive change in our industry.
Sincerely,
Craig O’Neill
Changing the Industry Podcast: https://changingtheindustrypodcast.com/
Thank You To Our Partners AutoFlow, AutoLeap, Shop Dog Marketing, InBound, and Service Advisor Training
Your partner in technology, Autoflow consolidates your client interactions - before, during, and after the visit to a single thread. An end-to-end CRM for auto repair shops. https://autoflow.com/
Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings. https://shopdogmarketing.com/
Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound. https://callinbound.com/
Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download 'Words That Work - The Service Advisor's Complete Phone Scripts Playbook at https://serviceadvisortraining.com/
Contact Information
- Email Craig O'Neill: speakup@craigoneill.net
- Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters
The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/
Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/
Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/
Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/
The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/
The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/
